Knowles has the ability to to provide Remote Control support, allowing our support staff to solve complex tasks in a very short amount of time. We use RingCentral Meetings. This solution defaults to View-only mode (you will see our screen first), so we cannot do anything on your Pc unless given permission.
All it takes is about 2 minutes to get set up, and then you can sit back and watch us go to work!
Click this link to install RingCentral Meetings
. Then call 800.299.0202, ask for Tech Support, and we will give you the Meeting ID to join. Too easy.